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- About The Brand -

Pea Pod Pixie: A History

 

It started out with our love of baking and crafting and grew into a career, one that we hope to live for many years to come.

We officially established our business September 6th 2015 with a November 9th, 2016 website launch date that allowed us to sell to more of the public.This, however, is not were we began our journey. Our journey began December 22, 2010. We spent six years learning and practicing our recipes. Testing them out, seeing what worked and, more often than not, what didn't work. We have loved every rise and every fall we've had building this company, and we are happy share it.

Material Matters

 

     The quality of our products are important we, as with any good business, only want to offer the best. This means not just using materials that are safe for you but for our environment. All ingredients in our bath and body care are sustainably, grown, harvested, and fair trade. We keep our batches small so as not to risk unnecessary waste and to insure our customers always get fresh products.  We are working hard to become no waste company and hope to eliminate 80-90% of our use of plastic packaging by 2025.

  

Frequently asked questions

Return Policy & Turnaround


Refunds/Credits are strictly for packages that arrived damaged. Please provide pictures to contact@peapodpixiegiftshop.com with subject line “damaged goods” within 3 days of the package's arrival. Requests made later than 3 days will be automatic store credit if approved. Request more than one week after package arrival will be denied. Approved claims will have refunds or store credits processed promptly. Refunds can take up to 5-7 business days. Store credit will arrive immediately. Shipping fees are non-refundable. Products generally ship within 1-3 business days unless product purchased is pre-order. If a delay should happen we will notify you promptly. We ship USPS priority and provide tracking and insurance for packages.




Why Pea Pod instead of Peapod?


Pea Pod - husk of a pea; edible in some garden peas. Peapod - a clinker-built open double-ended boat used for fishing in Maine.




What are our wholesale options?


Please email us at contact@peapodpixiegiftshop.com with subject line Wholesale. Include list of items you want in bulk and when you need them. We are small batch orders need to be placed 2 months in advance or more depending on the size of your order. Once production of your order has begun you cannot cancel your order. We do not make custom items for wholesale at the moment, you must choose from our catalog.




*Shipping


We ship using USPS for all orders. Shipping cost depends on the weight of your order and where it is being shipped. Are shipping is caulcuated by USPS by region each region has option of free shipping after meeting a mininum subtotal after discounts. The minimum varies by region and range from $50 minimum to $70. If a coupon drops your shipping below the required free shipping subtotal shipping will not be free. *Free shipping does not currently apply to art prints as we are selling through a print service at this time.




Do we make custom orders?


In short, no. This is an option we would like to explore in the future for a few but not all items.




Do we ship internationally?


Due to Covid-19 we currently only ship to the U.S. We currenlty ship to the following places outside of the states: Austraila Canada England France Mexico We are working to expand our shipping regions.




Terms & Conditions


No Minimum Order

We do not require a minimum dollar amount for orders. Promotions may require minimum dollar amounts or purchase quantities to qualify for promotional pricing or products.

Order characteristics such as size, weight and distance will determine the method for delivering your order. Orders will ship via courier, parcel services or motor freight as selected by Customer at the time the order is placed. Shipping fees are calculated per order and displayed to Customer prior to order completion and collection of payment. All shipping fees are charged at the time the order is placed and are considered final.

If a shipping rate is quoted incorrectly due to typographical error on your part (IE: you enter incorrect zip-code), we shall have the right to refuse, adjust or cancel the applicable order whether or not the order has been confirmed or whether or not payment has been remitted. We shall make every reasonable effort to meet your specified delivery date, but in no case shall we be liable to you if we are unable to meet such date.

If you have made an error in entering your desired shipping address and wish to change it you must request and order cancellation and re-order with the proper address. We will not adjust the address for you. Address changes cannot be made after an order has been marked fulfilled. Are postage is printed through our carrier and the information is a direct transfer from what you the customer enters upon placing an order. You are solely responsible for insuring that all shipping information is correct.

Risk of loss
Pea Pod Pixie Gift Shop is not responsible for stolen packages. Once a package is marked as delivered the responsibility of the package moves from us the seller to you the buyer. For an additional $2.65 per order and by request only we can upgrade your postage to signature release to help avoid packages being pirated.

If your package becomes lost, only packages shown in transit and not marked as delivered are lost, we will give you the option of refund or reshipping your products. If items are out of stock we can refund individual products or offer substitutes.





Spring Holiday - April 2nd -4th 2021

Summer Holiday - May 27th - 30th 2021
Juneteenth – June 19th & 20th
Labor Day – September 6th, 2021

Halloween -  October 31st -November 1st
Winter Holiday – December 23 - January 3

Closed the following days:

Meet The Team

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Ivory

Co-owner & Creative Director

I was born in Toledo, Ohio and though I have traveled I have never lived anyplace else. I spend a good deal of my time, when not working, looking for ways to better Earth's environment through my everyday life and business. When not trying to be a mini super hero for climate change I enjoy creating in both visual and written form.

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Jeanette

Co-owner & Business Manager

I was born in Toledo, Ohio. I lived in D.C. for a few years and returned to my hometown. I love to create and always have, from drawing to writing. I find relaxation in reading, baking, sewing and gardening. As of March 2020 I have taken up a childhood pass time of playing violin.

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Leon

Head of  Sales

I was born in Brownsville, Tennessee; I moved to Toledo as a child. I served in the military for six years before being honorably discharged. I greatly enjoy hunting, fishing, grilling, and blues. I have recently retaken up playing the bass.

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For general information or inquiries concerning your order please contact us at:

C/T: (419) 495-8374 E : contact@peapodpixiegiftshop.com

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